Policies & Payments
Appointment Policies
Our goal is to provide quality individualized medical care promptly. No-shows, late shows, and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.
A missed appointment is when you fail to show up for an appointment without a phone call or cancel without at least 24 hours' notice.
A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide reminder calls the day before your appointment and may send an email or text reminder. However, you are responsible for remembering your appointment regardless. Below, our missed appointment policies are outlined.
Cancellation of an Appointment
To be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who needs treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.
How to Cancel Your Appointment
To cancel your appointment, please call 360-858-8387. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.
Late Cancellations
A cancellation is considered to be late when the appointment is canceled without a 24-hour advance notice.
Appointment No-Show Policy
A “no show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.
The first time there is a “no show” or late cancellation there will be no charge to the client. A 2nd occurrence will result in you being charged the cost of an office call ($50). Payment of this fee will need to be made before we will allow you to reschedule the appointment. The 3rd occurrence will result in you being charged the cost of an office call ($50) and the client may be discharged from the practice.
Surgery Appointment No-Show
A surgery "no-show" is a client who misses a surgery appointment without providing 24 hours' notice of cancellation. The first time this occurs we will call to offer to reschedule the appointment but our missed appointment fee of $100 will be waived. At the second missed surgical appointment we will call to reschedule and you will be charged a missed appointment fee of $100. Again this fee will need to be paid before we will allow you to reschedule the surgical appointment. If a third incident of a missed surgical appointment occurs you will be charged a missed appointment fee of $100 and may be discharged from the practice.
Payment
Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
